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2025	Use of Emergency Mental Health Dispatch Training by a 9-1-1 Medical Dispatcher Assisting a Caller Expressing Suicidal Intent: A Case Report Prehospital Emergency Care Lori L. Boland, Kelly E. Ryan, Jonathan M. Flynn, Angie Fox, Joey L. Duren
2025	Work Stressors and Resources Among Police Emergency Dispatchers. Exploring Opportunities for Improving Working Conditions for Employees Critical for Public Safety Scandinavian Journal of Psychology Lea Loncar, Eva Langvik, Ingrid Steen Rostad, Ingvild Saksvik‐Lehouillier, Brita Bjørkelo
2025	Cortisol levels and perceived stress in emergency call operators Frontiers in Public Health Kinga Kulczycka, Beata Chilimoniuk, Anna Rymuszka, Ewa Stychno, Agnieszka Bałanda-Bałdyga, Klaudia Pałucka
2025	Systematic review and meta-analysis on the mental health of emergency and urgent call-handlers and dispatchers Occupational Medicine C Osório, S Talwar, S A M Stevelink, H K Sihre, D Lamb, J Billings
2025	Leveling of triggers: a comprehensive summative content analysis of factors contributing to physical violence in emergency medical services BMC Emergency Medicine Mohammad Torabi, Ali Afshari, Rasoul Salimi, Afshin Khazaei
2025	Banes and Boons of Technology: Fatigue and its Mitigation in Highly Automated Operational Settings Current Sleep Medicine Reports Rachael A. Muck, Hans P. A. Van Dongen
2025	Exploring Canadian Public Safety Communicator Mental Health Help-Seeking Behaviors NEW SOLUTIONS: A Journal of Environmental and Occupational Health Policy Emily Howe, Stephen Czarnuch, Rosemary Ricciardelli, Nadine Leduc
2025	Improving Emotional Support Delivery in Text-Based Community Safety Reporting Using Large Language Models Proceedings of the ACM on Human-Computer Interaction Yiren Liu, Yerong Li, Ryan Mayfield, Yun Huang
2025	It’s time to talk to emergency medical dispatchers: survey study on performance feedback and patient outcome follow-up to EMDs BMC Emergency Medicine Erik J. Wanberg, Greg Scott, Kristina M. Dostal, Aidan F. Mullan, Sarayna S. McGuire
2024	The effect of acceptance and commitment therapy on work-related rumination and job fatigue of medical emergency and accident management center staff: an experimental study BMC Psychiatry Ladan Fattah Moghaddam, Shadieh Sadegh Sheikhi, Sepideh Nasrollah, Roza Hoorsan
2024	Sickness absence and associations with sociodemographic factors, health risk behaviours, occupational stressors and adverse mental health in 40,343 UK police employees Epidemiology and Psychiatric Sciences S. Parkes, P. Irizar, N. Greenberg, S. Wessely, N. T. Fear, M. Hotopf, S. A. M. Stevelink
2024	Rethinking paramedic occupational injury surveillance: A systems approach to better understanding paramedic work-related injury Safety Science Jason Kearney, Carlyn Muir, Paul Salmon, Karen Smith
2024	Having Children and Being Married Are Predictors of Burnout and Obesity Among Working Men: Effects of Latent Profile Analysis INQUIRY: The Journal of Health Care Organization, Provision, and Financing Maciej Załuski, Marta Makara-Studzińska
2024	The impacts of leadership behaviours on the mental well-being of public safety communicators International Journal of Emergency Services Nadine Anik Leduc, Stephen Czarnuch, Rosemary Ricciardelli
2024	Occupational Factors Associated With Burnout Among a Sample of 9-1-1 Public Safety Telecommunicators in Washington State Journal of Occupational & Environmental Medicine Hendrika Meischke, Dave W. Lu, Karl Hatton, Noah S. Seixas, Marissa G. Baker, Lily Monsey
2024	Dispatcher nurses’ experiences of handling drones equipped with automated external defibrillators in suspected out-of-hospital cardiac arrest - a qualitative study Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine Dalby-Pedersen Hanna, Bergström Erika, Berglund Ellinor, Schierbeck Sofia, Svensson Leif, Nord Anette, Hollenberg Jacob, Claesson Andreas
2023	A qualitative analysis of stressors affecting 999 ambulance call handlers' mental health and well-being International Journal of Emergency Services Catherine Powell, Beth Fylan, Kathryn Lord, Fiona Bell, Liz Breen
2023	Development and Evaluation of an Online Toolkit for Managers of 9-1-1 Emergency Communications Centers to Reduce Occupational Stress Health Promotion Practice Hendrika Meischke, Megan Rogers, Sarah Manchanda, Jeanne M. Sears, Debra Revere, Riana Grewal, Randal Beaton
2023	Duration of the phone call in wrong connection to 194 operator Opsta medicina Slavoljub Živanović
2023	Are organisational responses by police forces appropriate to adequately safeguard police officer wellness? A review of the scientific evidence Safer Communities Alan Beckley, Joanna Wang, Philip Birch
2023	Recovery and stress of control center dispatchers in the first waves of the SARS-CoV-2 pandemic Wiener klinische Wochenschrift Heiko Schumann, Beatrice Thielmann, Julia Botscharow, Irina Böckelmann
2023	“If you miss that first step in the chain of survival, there is no second step”–Emergency ambulance call-takers’ experiences in managing out-of-hospital cardiac arrest calls PLOS ONE Nirukshi Perera, Tanya Birnie, Austin Whiteside, Stephen Ball, Judith Finn
2023	Identifying patients at imminent risk of out-of-hospital cardiac arrest during the Emergency Medical call: The views of call-takers Resuscitation Plus Kim Kirby, Sarah Voss, Jonathan Benger
2022	Helping others not always helps ourselves: the relationship between victim incivility and emergency workers' burnout through work-to-family conflict International Journal of Workplace Health Management Valentina Sommovigo, Chiara Bernuzzi, Ilaria Setti
2022	Effects of an ergonomic intervention program based on the PRECEDE–PROCEED model for reducing work-related health problems and exposure risks among emergency medical dispatchers International Archives of Occupational and Environmental Health Susan Barkhordarzadeh, Alireza Choobineh, Mohsen Razeghi, Rosanna Cousins, Hamidreza Mokarami
2022	Police contact management and resolution: A call for help Occupational Psychology Outlook Noreen Tehrani
2022	Perceived organizational support and emotional labour among police communicators: what can organizational context tell us about posttraumatic stress? International Archives of Occupational and Environmental Health Arija Birze, Cheryl Regehr, Elise Paradis, Vicki LeBlanc, Gillian Einstein
2022	Emergency medical dispatchers’ experiences of managing emergency calls: a qualitative interview study BMJ Open Klara Torlén Wennlund, Lisa Kurland, Knut Olanders, Amanda Khoshegir, Hussein Al Kamil, Maaret Castrén, Katarina Bohm
2022	Latent Occupational Burnout Profiles of Working Women International Journal of Environmental Research and Public Health Maciej Załuski, Marta Makara-Studzińska
2022	Profiles of Burnout, Job Demands and Personal Resources among Emergency Call-Takers and Dispatchers Healthcare Maciej Załuski, Marta Makara-Studzińska
2021	Emotional self-efficacy and workplace psychological health in emergency dispatchers International Journal of Emergency Services Charlotte Huard, Andrée-Ann Deschênes, Charles-Antoine Rioux
2021	Graduate level health professions education: how do previous work experiences influence perspectives about interprofessional collaboration? Journal of Interprofessional Care Allison Squires, Sarah Miner, Sherry A. Greenberg, Jennifer Adams, Adina Kalet, Tara Cortes
2021	Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems Miriah Steiger, Timir J Bharucha, Sukrit Venkatagiri, Martin J. Riedl, Matthew Lease
2021	Polish Emergency Dispatchers During a COVID-19 Pandemic – Burnout Syndrome, Perceived Stress, and Self-Efficacy. Effects of Multidimensional Path Analysis Frontiers in Psychology Marta Makara-Studzińska, Maciej Załuski, Katarzyna Adamczyk
2021	The Mental Health and Wellbeing of Healthcare Practitioners Astrid Coxon
2021	Mediating Role of Stress at Work in the Relationship of Alexithymia and PTSD among Emergency Call Operators International Journal of Environmental Research and Public Health Małgorzata Wojciechowska, Aleksandra Jasielska, Michał Ziarko, Michał Sieński, Maciej Różewicki
2020	The effects of emergency medical service work on the psychological, physical, and social well-being of ambulance personnel: a systematic review of qualitative research BMC Psychiatry Sharon Lawn, Louise Roberts, Eileen Willis, Leah Couzner, Leila Mohammadi, Elizabeth Goble
2020	Identification and Description of 1-1-5 Emergency Operators' Experiences in Kerman, Iran (2019); a Qualitative Research Journal of Occupational Health and Epidemiology Mohadeseh Motamed-Jahromi, Tayebeh Jalali, Tayebeh Mirzaei
2020	The Impact of Emergency Call Taking on the Mental Health and Wellbeing of Ambulance Call-Takers: A Systematic Thematic Narrative of Qualitative Research Australasian Journal of Paramedicine Eileen Willis, Sharon Lawn, Louise Roberts, Leah Couzner, Leila Mohammadi Mohammadi, Elizabeth Goble
2020	A Revised Ecological Model of Occupational Stress: Applications to 9-1-1 Telecommunicators Workplace Health & Safety Hendrika Meischke, Randal Beaton, Michele Lilly, Ann Tu, Debra Revere
2020	Death and dying in prehospital care: what are the experiences and issues for prehospital practitioners, families and bystanders? A scoping review BMJ Open Michelle Myall, Alison Rowsell, Susi Lund, Joanne Turnbull, Mick Arber, Robert Crouch, Helen Pocock, Charles Deakin, Alison Richardson
2020	Mental Health Outcomes Following a Large-Scale Potentially Traumatic Event Involving Police Officers and Civilian Staff of the Queensland Police Service Journal of Police and Criminal Psychology Nicholas L. Kerswell, Esben Strodl, Luke Johnson, Elias Konstantinou
2019	Exploring the Physical and Mental Health Challenges Associated with Emergency Service Call-Taking and Dispatching: A Review of the Literature Prehospital and Disaster Medicine Erin C. Smith, Lisa Holmes, Frederick M. Burkle
2019	Specialist call handlers’ perspectives on providing help on a cancer helpline: A qualitative interview study European Journal of Cancer Care Geraldine M. Leydon, Amy Halls, Katie Ekberg, Sue Latter, Beth Stuart, Clare Moynihan, Peter Salmon, Lisa Danquah, Lucy Brindle, Sonia Howe, Catherine J. Woods, Paul Little
2019	Exploring individual and work organizational peculiarities of working in emergency medical communication centers in Norway- a qualitative study BMC Health Services Research Ann-Chatrin Leonardsen, Helge Ramsdal, Theresa M. Olasveengen, Jon E. Steen-Hansen, Fredrik Westmark, Andreas E. Hansen, Camilla Hardeland
2019	Advances in Psychology, Mental Health, and Behavioral Studies Isabel Gardett, Edward Trefts, Christopher Olola, Greg Scott