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Exploring middle ‑ aged adults’ views and satisfaction levels with the Wasfaty platform

health-policy
public-health
healthcare-services

Abstract

Background. Patient perspectives and satisfaction serve as key indicators of pharmacy service quality. The Wasfaty electronic prescription system is a flagship service within Saudi Arabia’s ongoing Vision 2030 healthcare reforms, designed to enhance efficiency, accuracy, and convenience for patients and providers. This study aims to assess middle-aged adults’ perceptions of, and satisfaction with, the Wasfaty System. Methods. From February to April 2025, a cross-sectional survey was conducted among middle-aged users of the Wasfaty System. Employing convenience sampling, participants completed a self-administered Arabic questionnaire. Data were analyzed with SPSS v27.0, using descriptive statistics (frequencies, percentages) to summarize participant characteristics and response patterns. Logistic regression models yielded crude odds ratios (CORs) and adjusted odds ratios (AORs), each with 95% confidence intervals. Statistical significance was defined as p < 0.05. Results. Of 400 respondents, 54.3% were male and 61% aged 40–49, with 64% reporting chronic conditions. Eighty percent expressed satisfaction with the Wasfaty System. Satisfaction was significantly linked to service proximity, pharmacists’ guidance on proper medication use, and system efficiency. Men had significantly higher odds of positive views regarding pharmacists’ counseling (p = 0.032), whereas Ph.D. holders had significantly lower odds of perceiving the system as efficient (p = 0.024). Conclusion. This study reveals high satisfaction levels among middle-aged users of Wasfaty. The main factors driving satisfaction are system efficiency, pharmacists’ counseling, and local service availability. These findings underscore the importance of these components in elevating the quality of care delivered through Wasfaty.
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